Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Business information (company name, address, industry)
• Payment information (processed securely through Stripe)
• Website content and preferences

Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Usage patterns and website analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our website building services
• To process payments and manage subscriptions
• To communicate with you about your account and services
• To provide customer support and technical assistance
• To improve our services and develop new features
• To send marketing communications (with your consent)
• To comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Stripe for payment processing
• Web3Forms for form handling
• Setmore for booking management
• Cloudflare for hosting and security
• Domain registrars for domain management

Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure hosting with Cloudflare
• Regular security audits and updates
• Access controls and authentication
• Data backup and disaster recovery

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

6. Third-Party Services

Our website and services integrate with third-party providers. Each has their own privacy policies:

Stripe

Payment processing is handled by Stripe. Their privacy policy is available at https://stripe.com/en-ca/privacy.

Web3Forms

Contact forms are processed by Web3Forms. Their privacy practices are outlined in their terms at https://web3forms.com/terms.

Setmore

Booking functionality is provided by Setmore. Their privacy policy can be found in their terms at https://www.setmore.com/#terms-of-use.

Cloudflare

We use Cloudflare for hosting and security. Their privacy policy is available at https://www.cloudflare.com/privacypolicy/.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic website functionality and security.

Analytics Cookies

Help us understand how visitors use our website to improve our services.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained while your account is active and for 3 years after deactivation
• Payment information: Retained according to payment processor requirements
• Communication records: Retained for 2 years for customer service purposes
• Analytics data: Anonymized after 2 years

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Your explicit consent where required

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Email notification
• Prominent notice on our website
• Update to the "Last updated" date

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@sytale.co
• Phone: Contact us through our website
• Address: Canada (service provider location)

We will respond to your inquiries within 30 days.